Madeleine Sira FALL
Freshly graduated · Bern

Freshly graduated. Ready to contribute.

Young commercial graduate with practical experience in member service, administration, HR and finance — multilingual, service-minded, structured in execution and motivated to grow within a team.

Available from August 2026
Portrait de Madeleine Sira FALL
Madeleine Sira FALL Young commercial graduate · DE · FR · EN
12months at Amnesty International
3working languages
4.7overall grade, EFZ and BM1
2026year of graduation
Profile

A young professional profile, grounded and ready.

I am at the beginning of my career, but not at the beginning of my motivation. I enjoy roles where people, communication and organisation meet, and I like to contribute with care, reliability and a willingness to learn.

Based in Bern, I completed the commercial EFZ programme with federal vocational baccalaureate in economics and services. During my twelve-month internship at Amnesty International, I gained solid practical experience in a multilingual, international and service-oriented environment.

I handled requests from members, donors, visitors and people seeking information or support. I also assisted with recruitment, HR administration, financial tasks and the maintenance of reliable data in CRM and Abacus. My language profile is supported by a Cambridge First Certificate in English (B2, score 171, speaking 190) and a Diplôme de français professionnel Affaires C1 awarded with distinction.

I see myself as a young professional profile: still learning, naturally, but already able to contribute with seriousness, empathy and initiative from day one.

Experience

Practical experience with people, service and coordination.

My experience combines direct contact with people, multilingual communication, administration, HR support, finance and event or marketing-related tasks.

08.2025 — 07.2026

Commercial intern with vocational baccalaureate, 100%

Amnesty International · Swiss Section · Bern

Information and member service: incoming mail distribution, triage and handling of calls in German, French and English, reception of visitors and partners, information on Amnesty activities, member and donor administration in CRM, registrations, address maintenance and follow-up processes. Additional three-month assignment in HR and finance: internship recruitment, application preselection, contracts and HR administration, creditor invoices, ESR payment files and donor records.

CRMAbacusDE · FR · ENHRFinance
08.2022 — 08.2023

Administration and accounting internship

MAZ

Responsibility for class accounts and teaching-material processes: ordering, distribution and invoicing, inventory checks, event settlements, creditor and debtor postings in Abacus, e-banking payments, parent payments and individual class-account statements.

AdministrationAccountingOrders
08.2022 — 06.2023

Finance and marketing internship

BOX65

Finance: posting bank statements, processing payments in Abacus and e-banking, accounts payable and receivable, and reminders. Marketing: planning campaigns, producing newsletters, flyers and website content, maintaining corporate-design templates and handling organisational tasks.

FinanceMarketingEvents
09.2022 — 10.2022

Language stay in Lyon

Lyon · France

Intensive language programme in Lyon with 50 lessons. Confirmed level: B2+ overall, with C1 in oral production and B2 in written production.

FrançaisAdaptabilityAutonomy
Strengths

Useful from day one, and ready to keep learning.

My strengths are practical: welcoming people, answering clearly, keeping records tidy, handling priorities and staying calm even when several requests arrive at once.

01

People & service

First contact by phone, email and in person; careful listening; multilingual responses; guidance and referral of enquiries; respectful and reassuring communication.

02

Administration & CRM

Correspondence, registrations, address updates, data maintenance, follow-up processes, filing, office support and reliable data quality.

03

HR support

Publishing positions, sorting applications, preselection support, personnel administration, contracts, absence notifications and handling unsolicited applications.

04

Finance & digital tools

Creditor invoices, payment files, donor records, transaction entry, Abacus, CRM, Word, Excel and PowerPoint.

Education

Solid training, completed in 2026.

In 2026, I obtained both the federal certificate of competence (Kauffrau EFZ) and the federal vocational baccalaureate (BM1), both with an overall grade of 4.7.

Federal Certificate of Competence — Commercial Employee EFZ

Extended basic training in services and administration at BWD Wirtschaftsmittelschule Bern. Practical-company average: 4.9. French: 5.5. English: 5.0.

Overall grade 4.7 / 6

Federal Vocational Baccalaureate BM1

Orientation: economics and services, type economics. Strong results in French (5.5), English (5.0), technology and environment (5.0) and interdisciplinary work (5.0).

Overall grade 4.7 / 6

First Certificate in English

Cambridge English qualification, Grade C, overall score 171, with strong results in speaking (190) and listening (177).

CEFR B2 · Speaking C1

Diplôme de français professionnel - Affaires C1

Professional French diploma awarded with distinction by the Paris Île-de-France Chamber of Commerce and Industry, with a score of 81/100 and 96/100 in oral interaction.

C1 · Mention · 81/100
BWD Bern — WirtschaftsmittelschuleCommercial training with vocational baccalaureate
NMS Bern — FachmittelschuleGeneral upper secondary education
Manuel — Secondary schoolBern

What my first professional experiences say about me

Feedback from Amnesty International, MAZ and a teacher recommendation.

My strong German, French and English skills allowed me to communicate carefully and confidently, including in an international context.
I supported the team proactively beyond my formal responsibilities, including during the General Assembly and Youth Meetings.
My conduct was described as exemplary, polite, professional and courteous, with a positive and open attitude.
I showed strong interest, contributed valuable support in HR and actively engaged with human-rights questions and events.
Languages & tools

Three languages in practice, digital tools in daily use.

German, French and English are part of my daily practice. I used them at reception, on the telephone and in written communication, and I also hold recognised language certificates in English and professional French.

Working languages

German
Native
French
Native
English
B2/C1
First Certificate in EnglishCambridge B2, score 171 · speaking 190
Français professionnel - Affaires C1Diplôme C1 obtenu avec mention · 81/100

Tools & methods

CRM Abacus Word Excel PowerPoint ECDL Debtors Creditors Recruitment support Data maintenance Event support Priority management
Hobbies & interests

Curious about people, cultures and new experiences.

What I enjoy outside work reflects what also motivates me professionally: curiosity, languages, people, teamwork and discovering something new.

Series & films

Action, drama, comedy, romance, anime or fiction - I enjoy them all. Watching in the original language lets me discover stories while improving my language skills and getting closer to different cultures.

Travel

I am fascinated by landscapes and by the people I meet along the way. One of my dreams is to see Salar de Uyuni in Bolivia; for me, travelling is also a way to understand cultures and ways of life better.

Food & culinary discoveries

Butter chicken, fondue, Korean sweet & spicy fried chicken, fatayas or sarmas: I love discovering food. Meals bring people together, and every traditional dish carries a story, a culture and a little piece of home.

Languages

Languages fascinate me because each has its own character. I want to learn more of them: they make travel richer, create direct connections with people and let me enjoy films and series in their original language.

Discovering

Trying a new dish, visiting a new place, meeting interesting people, testing a hobby, discovering a hidden talent or starting a personal project - I like diving into new things and learning about myself and the world.

Basketball

Basketball has been part of my childhood and my family. I especially enjoy its team spirit: different people bring different strengths, and together a team can go further than any individual.

Documents

Diplomas, certificates and references.

Select a document to view the complete PDF in a new tab.

Contact

A place in your team? I’m ready!

I am looking for an opportunity to grow, contribute and learn within a team that values reliability, service and human contact. If my profile could be useful to you, I would be very happy to hear from you.

Bern, Schweiz / Switzerland / Suisse 079 333 67 25 Born 09 July 2004